Terms of Service

The Services are operated by Blaze Code, based in Egypt. References to “we”, “us”, and “Blaze Code” in these Terms refer to this operator. You can reach us at info@blaze-code.com.

Blaze Code is a software studio that builds AI-powered products for small businesses. The Services include:

• Public marketing content describing our products (such as Clinova for clinics and Numi for freelancers).
• Blaze AI — a purpose-specific assistant scoped to answering questions about our products and scheduling introductory calls. Blaze AI is not a general-purpose chatbot, and it is not a substitute for medical, legal, financial, or other professional advice.
• A booking system for scheduling 15-minute introduction calls with our team via Google Calendar.

Blaze AI uses Google’s Gemini language model to generate replies in real time. Although we design and tune the assistant carefully, AI-generated content can be inaccurate, incomplete, or out-of-date. You must not:

• Rely on Blaze AI’s output for medical, legal, financial, tax, employment, immigration, or other professional decisions.
• Treat Blaze AI as a regulated medical device or clinical decision-support tool.
• Assume that pricing, feature lists, timelines, or availability quoted by Blaze AI are binding. Authoritative pricing and commitments come only from a written quote or signed agreement from our team.

You can speak with a human at any time by typing “human”, “agent”, or asking to speak with a person in any chat channel, or by emailing info@blaze-code.com.

You agree that you will not:

• Use the Services to harass, threaten, defame, impersonate, or defraud any person.
• Submit content that is unlawful, infringing, obscene, malicious, or designed to interfere with the Services.
• Attempt to reverse-engineer, scrape at scale, overload, probe for vulnerabilities, or otherwise abuse the Services or their underlying infrastructure.
• Attempt to manipulate Blaze AI into producing content outside its intended scope (commonly known as “prompt injection”) for the purpose of generating harmful, misleading, or unrelated output.
• Use the Services to send marketing or solicitation messages on our behalf without explicit written permission.
• Use automated tools to interact with the Services other than standard browsers, the official messaging clients of WhatsApp, Facebook, and Instagram, or other tools we explicitly support.

All content on blaze-code.com — including text, designs, logos, graphics, the “Blaze Code” and “Blaze AI” names, product names (Clinova, Numi, and others), code, and visual assets — is owned by Blaze Code or licensed to us. You may not copy, reproduce, distribute, or create derivative works from this content without prior written permission, except for fair-use quoting with attribution.

Messages and questions you send us during conversations remain yours. By sending them, you grant us a non-exclusive, royalty-free license to use them solely to provide the Services to you (process your request, deliver a response, and store conversation history so you can reference it later). This license does not include any right to train AI models on your content (see our Privacy Policy, Section 3).

When you book a 15-minute introduction call with us, we will send a calendar invitation via Google Calendar to the email address you provide. You may reschedule a booked meeting up to two times per conversation. If you cannot attend, please notify us at least 30 minutes in advance so we can offer your slot to another visitor.

Booking a meeting does not create a contractual relationship for paid services. Any project, retainer, or product subscription requires a separately executed written agreement.

When you interact with us via WhatsApp, Facebook Messenger, or Instagram, you are also using a third-party platform operated by Meta Platforms, Inc. Your use of those platforms is governed by Meta’s own terms and policies, which we cannot vary or override. We comply with the WhatsApp Business Solution Terms and the Meta Platform Terms.

Similarly, our website, AI processing, calendar invitations, and email delivery are powered by third-party providers (Vercel, Google, Supabase, Resend) whose own terms apply to those layers of the stack.

Your use of the Services is also governed by our Privacy Policy, which describes what information we collect, how we use it, and your rights.

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, attempted to harm the Services or other users, or engaged in abusive or unlawful conduct. You may stop using the Services at any time. You can also opt out of messaging (see Privacy Policy Section 5) or request deletion of your data.

The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, Blaze Code disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI-generated content, uptime, error-free operation, and any warranties arising from course of dealing or usage of trade. We do not warrant that Blaze AI’s responses are accurate, complete, current, or suitable for any particular purpose.

To the maximum extent permitted by applicable law, Blaze Code, its operator, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, business opportunity, or other intangible losses — arising from or related to your use of the Services, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total cumulative liability arising from or related to the Services will not exceed, in the aggregate, the greater of (a) the amount you have paid us in the twelve (12) months preceding the claim, or (b) one hundred US dollars (US$100).

You agree to indemnify and hold harmless Blaze Code and its operator from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Services, your violation of any law, or your infringement of any third party’s rights.

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the Services shall be resolved exclusively in the competent courts of Cairo, Egypt, except where applicable law gives consumers a non-waivable right to bring proceedings in their place of residence.

We may update these Terms from time to time. Material changes will be announced on this page with a revised “Last updated” date and, where reasonably possible, with notice through the channels where you contacted us. Continued use of the Services after a change constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Blaze Code regarding the Services, and supersede any prior or contemporaneous understandings.

Questions or concerns about these Terms can be sent to: